The Art of Client Retention: Turning New Customers into Lifetime Massage Clients
The long-term success of a massage practice depends on the therapists ability to build strong relationships, which leads to retaining and re-booking clients. Learn specific strategies to create lifetime clients for a thriving massage therapy business.
Felicia Brown is the owner of Spalutions and provides business and marketing advice to massage, spa and wellness professionals. She has been a licensed massage therapist since 1994 and owns A to Zen Massage, a wellness spa in Greensboro, NC.