Creating Business Policies

At the very least, your massage therapy business needs an informal set of guidelines to function efficiently and to ensure fair treatment of clients, employees and contractors. Every business owner needs to take time to consider which policies are necessary, how detailed they must be, and how strictly they must be enforced.

Business policies set the parameters of your massage practice, including general operation hours and financial structure, for example. Some areas where you might want to establish policies include:

Control vs. Flexibility

Setting policies allows you to control how you run your business and make decisions you believe are in the best interest of yourself, your massage clients and your employees. When establishing policies, start from the idea of how each practice can benefit your business. Promise yourself to revisit all of your policies on an annual basis, if not biannual basis, and don't be afraid to change what isn't working.

"The support I’ve received at the various levels of my career has been key
in helping me get to the place I am today."

Lee S., AMTA member since 1995

Massage